Chimney Cricket - Shipping Policy
Notice: Due to COVID19 product availability and shipping times have been changing faster then we can keep up with. Shipping times for larger items have been taking on average 4 weeks to deliver. Also shipping costs on some products have increased and we are currently working to update our website to reflect these changes. We appreciate your patience and thank you for your understanding.
Chimney Cricket joyfully gives its clients free delivery with orders bigger than $99. Anything lower and the rate charged for the delivery of your request depends on the weight of your items and your area. Prior to the last checkout page, you will be informed of shipping cost at which point, you will have an opportunity to change your mind and not put in your request on the off chance that you choose not to do so.
Upon placing your order, we will ship your items out within two days of procurement if said things are in current stock. Chimney Cricket decides the most proficient shipping method for your request. The transporters that might be utilized are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry, we can't ship to P.O. Boxes. We send things to every one of the 48 mainland states. Orders conveying to states, for example, Alaska, Hawaii, and Puerto Rico, require extraordinary shipment and are not qualified with the expectation of complimentary delivery. Transportation will be figured by weight and will be added to the client's bill upon checkout.
Shipping to Canada & International Shipping
Most of our items on our website are available to be shipped to Canada but are excluded from the free shipping option. We recommend that all items being shipped to Canada be quoted prior to purchasing through customer service. Our quote (in USD) will include the item price and approximate shipping charge. Please be aware this shipping cost does not and will not include the additional international fees, such as tax, duty, and brokerage fees. These additional fees are separate and will be collected by the customer at the time of delivery.
Please call us at 1.800.993.8905 for details and shipping costs.
Please Note: Items will not be delivered on Holidays. Expedited shipping is available and can be estimated during the checkout process before you enter your credit card information and give final order approval. If you have any questions concerning expedited shipping, please contact us at 1.800.993.8905
Items sold and shipped to destinations in the state of Michigan are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.
Cancel or Change an Order
To return your product, you should mail your product to: 4463 Ashton Rd Sarasota Florida US 34233
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.