Chimney Cricket - Return Policy

Your satisfaction is our utmost priority.  We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy.  Any unused, resellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date.  The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only.  Inbound and outbound shipping costs will not be refunded.  Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. 


 If the item(s) have been used or tested in any way, it can be returned if in a re-sellable condition and within 30 days from date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. Any media product such as DVDs, CDs, or VHS tapes are not returnable if they have been opened. Any gas or fireplace item that has been used or installed is not returnable for any reason. Any items that have been opened (excluding media) or used will incur a restocking charge of 15% of the item(s) price. All items which are shipped via freight will be charged a 15% restocking fee regardless if they have been opened or not. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.


It is the responsibility of the customer to return the product in the same new/undamaged condition which it was received. Any return product received damaged in shipping will not be eligible for a credit. We are not responsible for items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.